Payment Policy
- A 20% deposit of the full trip amount is required in order for the reservation to be confirmed.
- Confirmation is subject to availability at the time of receiving the reservation request.
- The remaining 80% balance of the full trip amount must be paid on the day of the trip.
Cancellation Policy
- Deposits will be refunded only if the trip is canceled by the client at least 7 days or more before the date of the trip.
- Full refunds will be processed if the trip has to be canceled due to:
- Unavailability of rescheduling options
- Weather conditions
- Inoperable boat
- Force majeure
- Rescheduling will be subject to availability and may incur additional costs due to rates applicable for the new dates.
Please see our ROUGH WATER POLICY for more details.